Privacy Policy

PRIVACY POLICY

 

This document sets out how information provided by users of this website www.virtualquizevents.com, will be protected and used by Commerce Global Ventures Ltd, the Owner and Operator of this website. (Referred to in this document at CGV.)

 

This document, together with the Event Promoter Terms and Conditions, the General Terms and Conditions and any other documents referred to in any of the foregoing documents, sets out the terms and conditions that govern use of this website by any person who visits or uses it.

 

The following privacy policy details how we process your personal data.

 

 

INTRODUCTION

This website is owned and operated by Commerce Global Ventures Ltd trading as www.petalevents.co.uk (the “Website”), a company registered in England and Wales and whose registered address and registration number is as follows: Unit 2 City Limits, Danehill, Reading, Berkshire, RG6 4UP; 10521270 (“CGV”). The Site provides box office and social networking services (collectively the “CGV Service”).

 

CGV is the Data Controller of the information you provide to us. This means we determine the purpose for which, and the manner in which, any personal data relating to you is processed.

 

CGV is registered as the Data Controller with the Information Commissioner’s Office (ICO); Registration Number: ???

 

This privacy notice will inform you as to how we look after your personal data when you visit our Website and tell you about your privacy rights and how the law protects you, including how we comply with the General Data Protection Regulation (“GDPR”) and other related legislation which relates to the use of personal data.

 

We are committed to respecting your privacy and protecting your personal information from misuse or authorised disclosure.

 

 

PURPOSE OF THIS PRIVACY NOTICE

This privacy notice aims to give you information about how CGV collects and processes your personal data through your use of our website, including any data you may provide through our website when you sign up for an account, complete a website form or purchase a quiz.

 

Our website is not intended for children and we do not knowingly collect data relating to children.

 

It is important that you read this privacy notice together with any other statements or fair processing notices we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy notice supplements those other notices and is not intended to override them.

 

 

THIRD-PARTY LINKS

Our Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice of every website you visit.

 

 

THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

 

We may collect, use, store and transfer different kinds of personal data about you as follows:

 

  • Identity Data includes first name, last name and a username
  • Contact Data may include billing address, email address and telephone number
  • Financial Data includes bank account and PayPal account details and payment card details
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Website
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses
  • Usage Data includes information about how you use our website, products and services
  • Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences

 

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

 

We do not usually collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

 

 

HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you, including:

 

  • Direct interactions. You may give us your identity, contact and financial data by filling in forms on the website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • Create a Player or Fundraiser account on our Website
    • Purchase a quiz
    • Subscribe to our newsletter
    • Enter a competition, promotion or survey
    • Give us some feedback
    • Request a product or service demo

 

  • Automated technologies or interactions. As you interact with our Website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

 

  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

 

  • Technical data from the following parties:
    • (a) analytics providers, such as Google, which may be based outside the UK or European Economic Area (“EEA”)
    • (b) advertising networks such as Google and Facebook, which may be based outside the UK or EEA
    • (c) search information providers such as Google, which may be based outside the UK or EEA

 

  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services, which may be based outside the UK or EEA

 

 

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

 

  • Where we need to perform the contract we are about to enter into or have entered into with you
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
  • Where we need to comply with a legal or regulatory obligation

 

See the table below to find out more about the types of lawful basis that we will rely on to process your personal data.

 

 

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of the main ways in which we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

 

Purpose/Activity Lawful basis for processing including basis of legitimate interest
To register you as a new fundraiser or player

 

Performance of a contract with you
To process and deliver your quiz organisation or order including: to manage payments, fees and charges and to administer your account

 

Performance of a contract with you

Necessary for our legitimate interests

 

To manage our relationship with you which may include:

 

notifying you about changes to our terms or privacy policy, dealing with problems or complaints and asking you to leave a review or take a survey

 

Performance of a contract with you

 

Necessary to comply with a legal obligation

Necessary for our legitimate interests (to keep our records updated and to study how individuals use our products/services)

 

To administer and protect our business and our websites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security and to prevent fraud

 

Necessary to comply with a legal obligation

 

To ensure our third-party service providers can perform their obligations to us Necessary for our legitimate interests in ensuring that our third-party service providers such as IT providers, third party finance operators, external consultants and contractors are able to provide those services.

 

To transfer personal data to third parties for the proper operation of our business. Necessary for our legitimate interests, for example, to transfer to third parties to whom we may choose to sell, transfer, or merge part of our business or our assets. If a change happens to our business, the new owners may use your personal data in the same way as set out in this policy.

 

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).

 

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences Necessary for our legitimate interests (to define types of clients for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

 

To make suggestions and recommendations to you about goods or services that may be of interest to you

 

Necessary for our legitimate interests (to develop our products/services and grow our business)

 

 

MARKETING

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

 

Promotional offers from us

From time to time, we may use your personal data to contact you with information about our products or services. You will receive marketing communications from us if you have requested information from us, or signed up to the newsletter, or have purchased a quiz or otherwise agreed to be included on our marketing list.

 

Third-party marketing

We do not share your details with any third-party organisations for the purpose of marketing.

 

Opting-out

You can ask us to stop sending you marketing messages at any time by contacting us at contactus@virtualquizevents.com.

 

 

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

 

CGV has installed secure-server software which encrypts all Personal Information and Financial Information including credit and debit card numbers. The encryption process takes the characters entered on the Site and converts them into bits of code that are then securely transmitted over the Internet. This is done using 128-bit Secure Socket Layer certificates. As a result, no cardholder information is passed unencrypted. Messages sent to the CGV servers are signed using MD5 hashing to further protect the information.

 

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

 

DISCLOSURES OF YOUR PERSONAL DATA

As listed in the table above there are specific reasons why we may have to share your data with third parties, including:

 

  • For the provision of administration, IT services, finance operators (eg to process credit card and other payments), for network security and to prevent fraud
  • With your consent, your information will be provided to Fundraisers, for the purpose of event management and customer analytics and as further described in their Privacy Policy

 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

CGV in the event of a transfer of ownership of the Website, reserves the right to transfer any information it holds if so required as part of the transfer of ownership.

 

 

TRANSFERRING DATA INTERNATIONALLY

Where we transfer personal data to a country outside of the UK, we will do so with the appropriate safeguards in place in accordance with data protection law.

 

 

YOUR RIGHTS

You have various rights under Data Protection Law to access and understand the personal data held by the CGV and in some cases to ask for it to be erased or amended or for CGV to stop processing it, subject to certain exemptions and limitations.

 

Anyone wishing to access or amend their personal data, or to request that it is transferred to another person or organisation, or who has some other objection to how their personal data is used, should put their request in writing to the Data Controller at the following email address; contactus@virtualquizevents.com

 

We will endeavour to respond to any such written requests as soon as is reasonably practicable and in any event within statutory time limits, which is one month in the case of requests for access to information.

 

Any employees working for CGV are trained in the principles of data protection and in recognising requests to access personal data. Appropriate assurances regarding knowledge and handling of data are requested from any contractor before they commence work for CGV.

 

 

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, accounting, tax or reporting requirements.

 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

 

 

COOKIES

When a computer accesses the Website, small files known as cookies, may be downloaded onto that computer automatically. These files contain information about how that computer is being used so that where it is used to access the Site frequently or where a particular feature of the Site is accessed frequently, CGV can obtain useful information on how to improve the Site and the CGV Service.

 

Cookies can be disabled. Users are advised to consult the “help” function on this matter.

 

 

COMPLAINTS

You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

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